DATA PRIVACY OVERVIEW (EU)

Data Privacy Overview

(Applicable to users/customers whilst being in the European Union wishing to access our Services)

Our Privacy Notice was last updated on 2020-04-28

The controller responsible for the personal data we hold about you

We/TVB Anywhere (see note below) respect your privacy and are committed to protecting your privacy. This gives an overview of our Privacy Notice on how we collect use disclose transfer and store your personal data while you are in the European Union (“EU”).

TVB Anywhere Limited and TVB Video (UK) Limited are the controllers responsible for the Website, the Service (as defined in this Privacy Notice), and for the personal information we collect use and hold about you.

TVB Anywhere user account adopts a single log in credential and user account authentication (“Single Log-in Function”) via the TVB member ID service provided by Television Broadcasts Limited (a company incorporated in Hong Kong and the parent company of TVBAW) (“TVB”) to facilitate users accessing online services offered by applicable companies within the TVB group using the Single Log-in Function. TVB will also separately be a “controller” and “processer” of your personal information. You can access the privacy policy of TVB via their website at www.tvb.com.

Note: TVB Anywhere is a service provided by TVB Anywhere Limited (a company incorporated in Hong Kong). TVB Video (UK) Limited, an affiliate of TVB Anywhere Limited, is a company incorporated in England with registered number 03025010 whose registered office is at 100 New Bridge Street London United Kingdom EC4V 6JA.

1.        Purposes for which we use your personal information

We will only use your personal information when the law allows us to. Personal information which you provide to us or we collect from you or from a third party will be kept securely and will be used for purposes stated when the information is collected. For examples, we will use your personal information in the following circumstances:-

    • Where we need to perform the contract we are about to enter into or have entered into with you;
    • Where we need to progress financial transactions;
    • To allow statistical analysis of information so we can plan the provision of Service:-

–       we will retain your transaction history and use details of the product(s) or package(s) you have previously purchased to make suggestions to you for other product(s) or package(s) that we believe would also be of interest to you.

–       we will retain and evaluate information on your recent visits to our Website and how you move around different web pages (and how you use our Service) for analytic purposes to understand how you use our Website and/or Service so that we can make the Website (and Service) more intuitive.

–       we will keep a record of programme(s) or package(s) that you have clicked on via the Service, watched, or subscribed and use that information to target advertising to you that is relevant to your interests, which we have identified based on such information.

    • Where it is necessary for our legitimate interests(or those of a third party) and that your interests and fundamental rights do not override those interests. Please see the table below Section D, paragraph 1.4 (How we use your personal data) of the Privacy Notice to learn more about what we mean by legitimate interests and when we process your data for our legitimate interests.
    • Where we need to comply with a legal or regulatory obligation.

Please see the table under Section D, paragraph 1.4 (How we use your personal data) of the Privacy Notice to learn more about the ‘purposes’ for which we may use your personal information when we process your data.

Consent 

Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you. Please see Section D, paragraph 2 (How we use your personal data) of the Privacy Notice for further details.

Where we need to collect personal information by law, or under the terms of a contract or subscription we have with you and you decline to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In such event, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

For a description of the purposes we plan to use your personal information, and which of the legal basis we rely on to do so, and what our lawful basis/legitimate interests are where appropriate as set out in the table below Section D, paragraph 2 (How we use your personal data) of the Privacy Notice.

Third-party links

Our Website and Service may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Website or Service, we encourage you to read the privacy policy of every website you visit.

2.        International transfers

We may transfer, store and process your personal data outside the EU/European Economic Area (EEA). More detail can be found in Section F (International Transfer) of our Privacy Notice.

3.        Accessing, correcting or updating your personal information

You can access, correct, delete, modify or update your registration, personal information and marketing preferences by:

    • Sign into your TVB Anywhere user account via the Website. If you have subscribed for more than one of our services, you may need to update other ‘service or application’ specific item(s) of personal information each separately; or
    • Sign into your TVB member ID user account via the mobile app of TVB Group company(ies) which require or accept TVB member ID credential for account log-in authentication (TVB Companies with Single Log-in Function). If you have subscribed for more than one of our services of TVB Companies with Single Log-in Function, you may need to update other ‘service or application’ specific item(s) of personal information each separately;
    • Emailing us.

4.        Your Legal Rights

Under certain circumstances, you have rights under data privacy laws in relation to your personal data including the right to receive a copy of the personal data we hold about you and the right to make a complaint at any time to the Information Commissioner’s Office (ICO) (www.ico.org.uk) the supervisory authority of data protection issues for the UK, being the place where TVB Video (UK) Limited is incorporated (registered in England with registration number: 03925010) for data protection issues under the General Data Protection Regulation (EU) 2016/679 (Data Privacy Law). We would, however, appreciate the chance to deal with your concerns by contacting us before you approach the ICO so please contact us in the first instance.

You are entitled to:

    • Find out what personal information we hold about you;
    • Ask for out of date or inaccurate data to be updated, corrected, erased, or destroyed;
    • Request that we do not use personal information to send you marketing information;
    • Request that decisions about you are not made solely by an automated process;
    • Request that we provide a copy of personal data you have provided to us and in a format which will allow you to transfer the data to another data controller;
    • Request that we cease to process (or suspend processing) your data if you believe that the processing will cause you harm or distress.

For more information, please see Section I (Your legal rights) of the Privacy Notice.

5.        Contact Us

If you wish to exercise your legal rights in respect of the personal information we hold about you, please contact us by email at dataprivacy@tvbihk.com or write to the Data Privacy Team at TVB Anywhere, 9th Floor, Main Block, TVB City, 77 Chun Choi Street, Tseung Kwan O Industrial Estate, Tseung Kwan O, Kowloon, Hong Kong. For your protection, we may need to verify your identity before implementing your request.

Please contact us immediately should you have reason to believe that the security of any of your account with us might have been compromised.

For more information on how we process your personal data including on data security, data retention and lawful processing bases, please see Section G (Data Security) and Section H (Data Retention) of our Privacy Notice.

This Privacy Notice was last updated on 2020-04-28 .

DATA PRIVACY OVERVIEW (EU)

Data Privacy Overview

(Applicable to users/customers whilst being in the European Union wishing to access our Services)

Our Privacy Notice was last updated on 2020-04-28

The controller responsible for the personal data we hold about you

We/TVB Anywhere (see note below) respect your privacy and are committed to protecting your privacy. This gives an overview of our Privacy Notice on how we collect use disclose transfer and store your personal data while you are in the European Union (“EU”).

TVB Anywhere Limited and TVB Video (UK) Limited are the controllers responsible for the Website, the Service (as defined in this Privacy Notice), and for the personal information we collect use and hold about you.

TVB Anywhere user account adopts a single log in credential and user account authentication (“Single Log-in Function”) via the TVB member ID service provided by Television Broadcasts Limited (a company incorporated in Hong Kong and the parent company of TVBAW) (“TVB”) to facilitate users accessing online services offered by applicable companies within the TVB group using the Single Log-in Function. TVB will also separately be a “controller” and “processer” of your personal information. You can access the privacy policy of TVB via their website at www.tvb.com.

Note: TVB Anywhere is a service provided by TVB Anywhere Limited (a company incorporated in Hong Kong). TVB Video (UK) Limited, an affiliate of TVB Anywhere Limited, is a company incorporated in England with registered number 03025010 whose registered office is at 100 New Bridge Street London United Kingdom EC4V 6JA.

1.        Purposes for which we use your personal information

We will only use your personal information when the law allows us to. Personal information which you provide to us or we collect from you or from a third party will be kept securely and will be used for purposes stated when the information is collected. For examples, we will use your personal information in the following circumstances:-

    • Where we need to perform the contract we are about to enter into or have entered into with you;
    • Where we need to progress financial transactions;
    • To allow statistical analysis of information so we can plan the provision of Service:-

–       we will retain your transaction history and use details of the product(s) or package(s) you have previously purchased to make suggestions to you for other product(s) or package(s) that we believe would also be of interest to you.

–       we will retain and evaluate information on your recent visits to our Website and how you move around different web pages (and how you use our Service) for analytic purposes to understand how you use our Website and/or Service so that we can make the Website (and Service) more intuitive.

–       we will keep a record of programme(s) or package(s) that you have clicked on via the Service, watched, or subscribed and use that information to target advertising to you that is relevant to your interests, which we have identified based on such information.

    • Where it is necessary for our legitimate interests(or those of a third party) and that your interests and fundamental rights do not override those interests. Please see the table below Section D, paragraph 1.4 (How we use your personal data) of the Privacy Notice to learn more about what we mean by legitimate interests and when we process your data for our legitimate interests.
    • Where we need to comply with a legal or regulatory obligation.

Please see the table under Section D, paragraph 1.4 (How we use your personal data) of the Privacy Notice to learn more about the ‘purposes’ for which we may use your personal information when we process your data.

Consent 

Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you. Please see Section D, paragraph 2 (How we use your personal data) of the Privacy Notice for further details.

Where we need to collect personal information by law, or under the terms of a contract or subscription we have with you and you decline to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In such event, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

For a description of the purposes we plan to use your personal information, and which of the legal basis we rely on to do so, and what our lawful basis/legitimate interests are where appropriate as set out in the table below Section D, paragraph 2 (How we use your personal data) of the Privacy Notice.

Third-party links

Our Website and Service may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Website or Service, we encourage you to read the privacy policy of every website you visit.

2.        International transfers

We may transfer, store and process your personal data outside the EU/European Economic Area (EEA). More detail can be found in Section F (International Transfer) of our Privacy Notice.

3.        Accessing, correcting or updating your personal information

You can access, correct, delete, modify or update your registration, personal information and marketing preferences by:

    • Sign into your TVB Anywhere user account via the Website. If you have subscribed for more than one of our services, you may need to update other ‘service or application’ specific item(s) of personal information each separately; or
    • Sign into your TVB member ID user account via the mobile app of TVB Group company(ies) which require or accept TVB member ID credential for account log-in authentication (TVB Companies with Single Log-in Function). If you have subscribed for more than one of our services of TVB Companies with Single Log-in Function, you may need to update other ‘service or application’ specific item(s) of personal information each separately;
    • Emailing us.

4.        Your Legal Rights

Under certain circumstances, you have rights under data privacy laws in relation to your personal data including the right to receive a copy of the personal data we hold about you and the right to make a complaint at any time to the Information Commissioner’s Office (ICO) (www.ico.org.uk) the supervisory authority of data protection issues for the UK, being the place where TVB Video (UK) Limited is incorporated (registered in England with registration number: 03925010) for data protection issues under the General Data Protection Regulation (EU) 2016/679 (Data Privacy Law). We would, however, appreciate the chance to deal with your concerns by contacting us before you approach the ICO so please contact us in the first instance.

You are entitled to:

    • Find out what personal information we hold about you;
    • Ask for out of date or inaccurate data to be updated, corrected, erased, or destroyed;
    • Request that we do not use personal information to send you marketing information;
    • Request that decisions about you are not made solely by an automated process;
    • Request that we provide a copy of personal data you have provided to us and in a format which will allow you to transfer the data to another data controller;
    • Request that we cease to process (or suspend processing) your data if you believe that the processing will cause you harm or distress.

For more information, please see Section I (Your legal rights) of the Privacy Notice.

5.        Contact Us

If you wish to exercise your legal rights in respect of the personal information we hold about you, please contact us by email at dataprivacy@tvbihk.com or write to the Data Privacy Team at TVB Anywhere, 9th Floor, Main Block, TVB City, 77 Chun Choi Street, Tseung Kwan O Industrial Estate, Tseung Kwan O, Kowloon, Hong Kong. For your protection, we may need to verify your identity before implementing your request.

Please contact us immediately should you have reason to believe that the security of any of your account with us might have been compromised.

For more information on how we process your personal data including on data security, data retention and lawful processing bases, please see Section G (Data Security) and Section H (Data Retention) of our Privacy Notice.

This Privacy Notice was last updated on 2020-04-28 .